The MapQuest Platform: Mapping Solutions Customized to Connect Patients with Physicians and Healthcare Providers

In this new era of healthcare, patients are taking a more active role in their own treatment. The MapQuest® Platform can help you turn this emerging dynamic into a competitive strength. You’ll have the tools you need to develop custom healthcare mapping solutions that make your website a helpful resource for your patients and employees.

You can build physician and healthcare locators for your website that enable patients to find plan-approved physicians, services, and healthcare facilities (such as hospitals, clinics, and labs) within your network. Easier online access to provider and hospital locators empowers patients to understand their options before they ever schedule an appointment — helping to streamline the process for patients.

With the MapQuest Platform, your physician and healthcare provider locator can add value to your internal operations as well. In addition to helping patients find you, the custom healthcare mapping solutions you build with the MapQuest Platform can help you deploy personnel and resources, manage call centers inquiries, analyze your coverage within markets and territories to support strategic decisions, and lower the cost of in-home care through smarter trip planning for visiting nurses.

Healthcare Provider Search Results - Enurgi, Inc.

The MapQuest Platform: Empowering Patients with Accurate, Reliable Information

It’s a simple formula: easier access to physician and facility location information improves the patient’s experience with your website. And by helping patients help themselves, you reduce the burden on call center personnel to provide location information, which frees them to focus on other, more critical patient inquiries. Some of the healthcare and physician locator capabilities you can add to your website through the MapQuest® Platform include:

• Advanced Routing and Searching – Patients can get driving directions to healthcare providers and facilities based on shortest trip time, shortest distance, and avoiding highways or toll roads. They can even map the best walking routes to better navigate between buildings in large healthcare facilities. When your patients have a choice of physicians or healthcare locations, they can find the location that suits their needs using criteria such as radius, zip code, and drive time or distance. You can build an application so patients can pinpoint what they want by searching on neighborhood, physician type, specialty, gender, languages spoken, and more.
• Points of Interest – MapQuest Platform Services offers an extensive Points of Interest database that can help patients and their families research the area surrounding a healthcare facility to find pharmacies, restaurants, hotels – virtually any service or business that can make their trip more comfortable.
• Interactive Maps – Aerial and satellite imagery, hybrid views, and drag and pan capabilities allow patients to explore the surrounding neighborhood in detail.
• Send to Cell – You can offer your patients the ability to send maps and driving directions directly to their Web-enabled wireless phones and devices.
• Multi-Language Support – With the MapQuest Platform, you can develop a website that provides driving directions in multiple languages.

Connecting Patients with the Right Physician

MapQuest Platform Services provides mapping software as a service so you can build a custom healthcare locator that simplifies searches for primary care providers (PCPs) and specialists with the specific qualifications and skills that patients need.

Complementing Your Compliance Processes

MapQuest Platform Services gives you the flexibility to maintain your data within your secure online environment. The MapQuest Platform’s capabilities could benefit your healthcare compliance processes by giving you greater control over the data that your physician and healthcare locators display.

Providing an Integrated View that Spans Multiple Databases

Information on facilities and providers often resides on different databases. With the MapQuest Platform, your healthcare locator can draw from multiple data sources and present results in a consistent and relevant way. Rather than asking patients to search several different databases for the information they need, you can provide them with a single, integrated view of information.

Improving In-Home Care

The growing trend toward in-home care turns the tables on the traditional provider-patient relationship. Instead of patients always coming to you, you sometimes go to them. By integrating MapQuest’s mapping and routing capabilities into your healthcare mapping solution, you help your mobile healthcare workers find the most efficient and cost-effective ways to reach a scattered patient population.

Supporting Your Research on Facility Location and Territory Coverage

A mapping solution built with the MapQuest Platform can also give you information you need during strategic planning on new healthcare facility locations and markets. You can customize applications to visualize the search patterns of patients, research potential sites for new facilities, and analyze competitor coverage within specific markets. You can also use your facility locator to demonstrate your coverage to companies in the market for healthcare services.

Streamlined Data Management

MapQuest gives you access to simple tools to upload and manage information on physicians and facilities to help keep your website accurate and relevant. You can also manage your MapQuest account online and view and sort your data to meet your specific needs.

Strengthening Your Brand in a Competitive Healthcare Market

MapQuest’s reputation as an industry leader can enhance your image as a quality healthcare provider. Independent studies have shown that the MapQuest brand stands out as the most visited, most trusted, most reliable, and easiest to use online mapping service.* The MapQuest Platform allows you to incorporate the MapQuest® brand into your website so you can benefit from this association.

Ready for an Innovative Approach to Healthcare Mapping Solutions?

Contact MapQuest Platform Services today for more information on how you can use the MapQuest Platform to make your website a more vital tool that boosts patient satisfaction and improves the way you do business.

*Keynote Systems Survey, September 2006; Landor & Associates Brand Asset Valuator Studies, April & June 2007 and comScore media metrics, US Mapping, 2004-2007 rates MapQuest as having the most Unique Visitors.