Advanced Technology with a Human Touch

At MapQuest, we understand that in a virtual world, human connections matter more than ever. That’s why we back The MapQuest® Platform: Enterprise Edition with outstanding support from living, breathing experts. When you work with us, you’ll quickly learn that our people are one of the reasons our customers stay with us year after year.

On average, our support team members have five years of experience with MapQuest,* so they have the expertise to help you troubleshoot challenges more efficiently. Our support team combines strong technical knowledge with practical know-how to help you get your mapping solution up and running, and, as new releases of the MapQuest Platform are available, provide you with ideas to make your solution even better.

© Chad Schmidt Photography

The MapQuest Difference

Technology by itself is only a partial solution. The people at MapQuest bring the expertise, commitment, and service that make the MapQuest Platform more than just technology for technology’s sake. And because we think and act like a team we can make a big impact. We move quickly to respond to our customer needs and give them the personalized attention they deserve.

Our team of dedicated professionals from the following areas shares a single mindset of meeting all facets of the customer’s needs:

• Technical Support
• Account Management
• Product Management
• Project Management
• Development
• Operations
• Marketing
• Executive
• Administration
• Finance
• Legal

Support for The MapQuest Platform: Enterprise Edition

Why is quality support important? It can give you the answers you need at a critical time — and it can help you realize greater value from your technology. While we continually strive to make the MapQuest® Platform easier to use, at times, you may need the expertise of someone who works with the Platform every day and can help you resolve your issues quickly.

You can access MapQuest Platform Services customer support by phone or email. We also offer 24/7 emergency support for critical issues. As a MapQuest customer, you’ll work with an account management team that’s dedicated to understanding your needs, your goals within the context of your industry, and providing consultation tailored to your unique situation. We’re committed to helping you maximize the value of the mapping solutions you develop with the MapQuest Platform, while keeping you on top of emerging technologies.

And Now a Word from Our Customers...

At MapQuest, we’ve been privileged to work closely with innovative companies that are the leaders and trend setters in their respective industries. By approaching our customers as partners and making their priorities our own, we’ve helped many companies achieve new levels of success. Learn why MapQuest customers say that our people are the best thing about doing business with MapQuest.

Learn more about MapQuest Platform Services Product Offerings »

* As of January 2008