Quality Customer Support for MapQuest Platform: Enterprise Edition

MapQuest Platform Services is committed to building lasting relationships – and the key ingredient in the foundation of those relationships is the accessibility and quality of support we offer.

For many companies, support is an afterthought to the technology they provide. At MapQuest, we view support as an integral component of our partner relationships. While many services only offer an online bulletin board discussion, with MapQuest® Platform: Enterprise Edition, you get live technical support and the insight and experience of a trained expert.

Our support staff has an average of five years of experience with MapQuest.* As a result, they’ve helped thousands of customers find creative solutions to meet their requirements. Our team combines strong technical knowledge with practical know-how to help you get your mapping solution up and running and, as new releases are available, provide you with ideas to make your solution even better.

Not an Enterprise Edition Customer?

If you currently use Free Edition and want the level of support and expertise available with Enterprise Edition, contact us to discuss upgrading your service.

Live Support and Response Times

Our support team is available to listen to your ideas and answer your questions. They specialize in helping you find the best way to implement functionality and improve your application.

The support team’s goal is to respond to all inquiries within four business hours. And we’re proud to say that we usually beat that goal with hours to spare.

Business Hours

The support staff is available Monday through Friday (except US holidays), from 7 AM to 6 PM (US Mountain Time).

After-Hours Information and Resources

We know your development team may not follow a 9-to-5 schedule. Answers to many common questions can be found anytime on the MapQuest Developer Network. This invaluable resource of on-demand information gives you access to:

• Documentation
• New version downloads
• Reference samples and code
• Forums
• FAQs

From the MapQuest Developer Network, you can also access the data management tool, reporting, and MyAccount information.

Emergency Support

Our support team is available after hours for emergency support. You can leave a message in our emergency mailbox and a support team member will return your call.

For more on the specific advantages MapQuest® Platform: Enterprise Edition can bring to your business Contact Sales today.

* As of January 2008